Shipping and Returns

1. What is the estimated shipping time for my order?

Shipping times vary based on the seller's location, the buyer's location, and the chosen shipping method. Check with the seller for specific estimates.

2. Is international shipping available for The Jewellery Lab?

Many sellers offer international shipping. Confirm with the seller and be aware of any customs duties or taxes that may apply.

3. How can I track the shipment of my order?

Most sellers provide tracking information, allowing customers to monitor the progress of their shipments online.

4. Is shipping insurance included with my purchase?

Many sellers include shipping insurance to protect against loss or damage during transit. Verify the insurance details with the specific seller.

5. What is the return policy for CVD diamond jewellery?

Understand the seller's return policy, including the timeframe for returns, conditions for acceptance, and any associated fees.

6. What should I do if my jewellery arrives damaged?

Contact us immediately if your jewellery arrives damaged. Each situation will be handled on a case-by-case basis.