Return & Refund Policy
Return Policy:
1. Return Policy for CVD Diamond Jewellery: Our return policy ensures your satisfaction with your purchase. Please familiarize yourself with the terms, including the timeframe for returns, conditions for acceptance, and any associated fees specific to CVD diamond jewellery.
2. Damaged Jewellery: If your jewellery arrives damaged, please contact us immediately. Each case will be handled on an individual basis to ensure your concerns are addressed promptly and satisfactorily.
Refund Policy:
1. Refund Process: Refunds are processed according to our refund policy. This policy outlines the conditions under which refunds are issued, including the timeframe and method of refund. We aim to provide a transparent and fair refund process to ensure your satisfaction with your purchase. In case of returns, refunds will be processed within 30 working days after recieving the product.”
2. Refund Eligibility: To be eligible for a refund, please ensure your return meets the criteria outlined in our refund policy. This may include returning the item in its original condition and packaging within the specified timeframe.
3. Refund Timeline: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and you will receive the refund through the original payment method used for the purchase. Returns/exchanges will be processed within 14-21 days.
4. Contact Us: If you have any questions or concerns regarding our shipping, return, or refund policies, please don't hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way.